News

Kaleidoscope marks one year anniversary at 2011 NIGA

Posted April 4, 2011, 3:44 p.m.

Visit us at NIGA Booth 1622 or on the web at www.focusonyourplayers.com

Kaleidoscope marks its one year anniversary at NIGA 2011, having been introduced last year at NIGA 2010. Now, one year later, Kaleidoscope has contracted with properties both large and small and expects another great NIGA show.

We invite you to take a look at our video on this site, as well as the other pages that explain in greater detail how Kaleidoscope benefits so many different areas of the casino and its amenities. Kaleidoscope will be exhibiting this year in Booth 1622, so drop by for ...

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Join us at our G2E Hospitality Suite

Posted Nov. 9, 2010, 11:44 a.m.

G2E is upon us!

Kaleidoscope will be hosting a Hospitality Suite at Mandalay Bay during G2E. Drop by and kick your feet up, away from the crowd and all the noise. We’d like to talk to you about how Kaleidoscope can add to your efforts to trim expenses and generate revenue going into 2011 and beyond.

We won’t know the exact location (as far as tower or room number,) until we arrive in Vegas, so please give Doug Boon a call to get the details. We look forward to seeing you.

Give Doug Boon a call and we ...

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Sol Casinos in Tucson, Arizona Latest to Join the Network

Posted Aug. 12, 2010, 10:51 a.m.

Sol Casinos, with their two locations in Tucson, have joined the network. Work is being done right now to build the infrastructure. The launch date has yet to be determined but is expected in early Q4 2010.

Sol Casinos' flagship is undergoing a 215 room hotel expansion which will house meeting and convention facilities, a spa salon, several signature restaurants and will feature a pool area with an outdoor nightclub.

Kaleidoscope will tie data from all the revenue producing amenities into its reporting system, with automated customer satisfaction surveys generated any time a retail or gaming guest stays in the ...

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Sycuan Casino, San Diego Uses Kaleidoscope To Make Important Business Decisions

Posted June 14, 2010, 10:37 a.m.

Sycuan Resort Casino was the beta site and first go-live installation for Kaleidoscope, and therefore has the richest data set, and most experience in using the Kaleidoscope tools, of any casino on the Kaleidoscope Network.

Sycuan has been using the interest survey and daily polls to make important business decisions and has been especially pleased with the feedback section, and the information players have provided.

The Sycuan Marketing department addresses each and every comment that reflects any shortcoming in players' expectations regarding service satisfaction; Kaleidoscope allows them to address service recovery issues almost immediately, and of course, they are able ...

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